Bob's Blog: IBM TM1web touch events issue with Firefox v52

Mozilla released their version 52 of FireFox recently and it has created some issues with TM1web. Users may see that dropdown selections from SUBNM functions on websheets, and action menu dropdown, show the contents of the subset, but users are unable to select an item. As users click on an element they wish to select, the mouseclick is not registered. Similar behaviour happens in Chrome when Chrome is not configured correctly. This post will showcase some workaround options for this issue until IBM can come up with further guidance. I believe this is related to the default for touch events that changed in the latest FireFox release.

* Option 1: Update FireFox configuration
1. Open FireFox
2. Type about:config in the address bar
3. Search for dom.w3c_touch_events.enabled
4. Set this numeric value to zero (0)
5. Restart FireFox

* Option 2: Use Chrome

Chrome can be used with the following configuration steps

1. Open Chrome

2. Type chrome://flags in the address bar and press enter

3. Search for Enable touch events

4. Set Enable touch events to Disabled

5. Restart Chrome

* Option 3: Use FireFox ESR version 45

FireFox maintains an extended service release program for enterprises to manage browser changes. Instead of letting users install the generic FireFox install, This program provides some management across the enterprise. Users will need to uninstall their current version of FireFox and then install this ESR version.

FireFox Extended Service Release

https://www.mozilla.org/en-US/firefox/organizations/

Download FireFox ESR Version 45

https://www.mozilla.org/en-US/firefox/organizations/all/#builds

* Option 4: Use Internet Explorer

For Windows computers, Internet Explorer should already be installed. Updates can be found here.

https://www.microsoft.com/en-ca/download/internet-explorer.aspx